INTRODUCTION

It is our desire to provide home care service in every city, county and village across England and Wales. We have workers strategically located and it is our aim to be available to those who may require our service.

Our individually tailored care programs range from a 30-minute visit once a week to full round-the-clock, sit-in services, shopping services, live-in support – whatever care you need, whenever you need it. Our carers are fully qualified and trained to reflect Alliance SC delivery targets, and we are regularly monitored by Local Authorities and Care Quality Commission just to make sure we meet the required standards.

Alliance SC will help anyone with the understanding of how to access our service. As soon as we receive your enquiry, we will contact you and we can make necessary referrals if needed. Our service is not available to take your independence but to complement and support you.

WE CAN ARRANGE CARE FOR PEOPLE WHO MAY NEED HELP AND SUPPORT, SUCH AS:

  • Those who may need some help with getting up in the morning dressing, food preparations, shopping and support when going to bed.
  • People who are disabled and require assistance with the things that their health prevents them from doing it entirely by themselves.
  • People who have fairly constant care needs but do not wish to go into residential care frequently choose our Live-in Care Service.
  • Sometimes when someone has been discharged from hospital after illness or an operation, they will contact us for short term help until they are feeling fit enough to regain their usual lifestyle.
  • We provide respite care – a service for people who rely on a relative or friend for most of their care but would like to give that person a break from time to time.
  • Many people prefer some time out from home and would like someone to take them out for a couple of hours or for a day’s shopping.
  • Our friendly service enables you to remain in the familiar surroundings and comfort of your own home, receiving regular social care visits and services to suit your personal needs.

OUR RECRUITMENT

If you want to join our dynamic team, the process is very quick, open and reliable. You just use the details provided and contact our recruitment team to start the process.

  • Each member of our care team is personally interviewed.
  • We request two references from most recent employers.
  • We carry out checks with the Disclosure Bureau Services.
  • We check and verify that candidates were not ever been referred to the list for the Protection of Vulnerable Adults.
  • We follow guidelines of our Equal Opportunity Policy
  • Every worker has a folder in the office updated regularly

TRAINING

  • All our workers attend comprehensive and ongoing training, such as induction, manual handling and all the mandatory courses.
  • All staff has either achieved or is working towards NVQ Care qualifications.
  • Our management team is made up of quality control supervisors responsible for quality control in assessments and reviews
  • We also have care coordinators responsible for staff support, training, quality control, spot checks and supervision
  • Each team member has regular review and supervision meetings to maintain quality of service.
  • The management structure is very clear for our workers and people who use our service.

SAFEGUARDS

We are registered with the Care Quality Commission, which regulates, inspects and reviews all adult social care services in the public, private and voluntary sectors in England and Wales. We also carry Public Liability insurance provided by Towergate Insurance – an independent insurance broker offering risk management and insurance covers specifically for domiciliary care agencies in England and Wales.

PALLIATIVE CARE

When you are suffering from a life-threatening illness, it can be a stressful time for both service users and their loved ones. Our palliative care service aims to support them during this difficult time, making life more comfortable for everyone involved.

Palliative care service supports adults, young people or children who have been diagnosed with a life-threatening illness, whether that is terminal or curable, who wish to remain living in the comfort of their own homes. This service can be provided at all possible stages of illness, including pre-diagnosis, diagnosis, treatment, cure, death and bereavement.

The main objective of our service is to achieve the best quality of life for service users, as well as their family.

We can help you and your loved ones to discuss your feelings and provide extra support, should your loved ones need to take a break. In addition, we can provide support through periods of bereavement.

As part of our sensitive palliative care service, we ensure that you are treated as an individual, with dignity and respect. We will provide you with a personalised care plan that will take into account your needs, preferences and choices. We also like to ensure continuity of care, which is why we only select a limited number of Carers to work with you and get to know your personality and preferences.

ONGOING SUPPORT

Caring for someone with a long-term condition or illness can last for a short period of time or can continue for many years. In the initial stages of your diagnosis, our support workers and Carers can assist you when attending hospital appointments, being there to support you when you receive good or bad news and supporting you every step of the way through the stages that follow.

We are able to provide support following treatments for your illness and can provide a wide range of services to ensure you are comfortable and are able to remain as active as possible, this includes personal care, social companionship and complex care. This can be provided at intervals to suit your convenience from shorter calls through to 24-hour care.

24HR CARE

As your condition deteriorates, you may need 24-hour attention and care. We can provide healthcare professionals to provide you with round the clock one-to-one care whilst in the comfort of your home.

PARTNERSHIP APPROACH

If you currently receive palliative care support from other organisations, such as Social Services, Local Authorities or charitable bodies, we are able to work in partnership with them to ensure a consistent approach to your care is adopted. Alliance SC is very much good at inter-professional working hence we will welcome anyone who may need to work with us.